Refund policy

Returns (Change of Mind)

We accept returns for change of mind within 14 days of delivery for both Canadian and international orders.

To be eligible for a return:

  • Items must be unused

  • In their original condition and packaging

  • Returned with proof of purchase

Please note that for change-of-mind returns:

  • All shipping costs are the responsibility of the customer, including
    the original shipping fee and the return shipping fee

  • Original shipping fees are non-refundable

We strongly recommend reviewing product details carefully before placing your order, especially for international shipments.

Non-Returnable Items

For hygiene and product integrity reasons, we do not accept returns on:

  • Used or opened items

  • Items marked as final sale

  • Gift cards or digital products (if applicable)

Damaged or Incorrect Items

If your order arrives damaged or you received an incorrect item, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the item and packaging

Once reviewed, we will work with you to provide a replacement or refund at no additional cost to you.

International Orders

For international orders, please note that:

  • Customs, duties, brokerage fees, and taxes are non-refundable

  • Return shipping costs for change-of-mind returns are the responsibility of the customer

  • If a shipment is refused or returned due to unpaid customs or carrier fees, the order may not be eligible for a refund

Questions or Concerns

If you have any questions or concerns regarding returns or refunds, please don’t hesitate to reach out.
We truly care about your experience and will do our best to help.